Important Information:
- This service works from Monday to Friday.
- MUST BE CLEAN & ACTIVE FOR 180 DAYS
- Verification available for up to 48 hours as long as service is still active. After 48 hours we will not accept video proof. If service is no longer available we will not be able to provide verification.
-No refund if your device is asking for code to be entered (Do Not order), this is not a generic service.
- Refunds only available for the following error message: "NOT ELIGIBLE FOR UNLOCK".
- Refunds are NOT available for any other error message including "Server not responding. Please try again later". If your device shows one of these messages, try upgrading the firmware or performing a hard reset.
- T-Mobile devices Not supported. No refund for mistakes.
-Verification process can take 1 week.
-Do not order if you are not willing to wait. No cancellation available after order is placed.
- If your device is not eligible you will still be charged for the order because this is also a check service and you will receive the number of days until its eligible.
Steps if your IMEI is not unlocked after marked success:
- Send an email to info@purounlock.com with the IMEI WRITTEN/TYPED and the error message you are receiving.
- Our support team will send your imei for verification.
- If the error continues after verification, we will provide you with a serial number and video instructions to ensure the video was made post-verification.