Supplier process all pending IMEIs once a day at 1:30PM CST every day Monday to Saturday, no service on Sunday.
Warning: Do not use this service to Unlock IMEI from T-Mobile USA as you will receive a NOT WORKING CODE and you won't be able to claim for a refund ! T-Mobile USA is not supported, only MetroPCS is supported so do not waste the time of our supplier sending Junk IMEI as you will end wasting your money.
In case of problem unlocking your phone after delivery:
- Ask us by email for FIX (we will perform one free FIX without asking for Video Proof)
- If after fix, the phone is still locked, then please contact us by email to get the UNIQUE reference code we will ask you to show in the video (to make sure the video was recorded AFTER we fix)
We only refund for "NOT ELIGIBLE FOR UNLOCK" issue, we will not refund any complaint about "Communication Error" or "Server not responding. please try again later.". It is mandatory to check before ordering if your phone have "Server not responding. please try again later." issue. If the answer is yes then you can try to fix this error by performing a hard reset on your phone, or upgrading his firmware. Again make sure your phone can communicate with "Device Unlock App" server BEFORE place your order.