- Can take longer than specified delivery time. Do not order if you can not wait because we will not be able to cancel orders after they are placed.
- No weekend processing.
- Refunds only available for the following error message: "NOT ELIGIBLE FOR UNLOCK".
- Refunds are not available for any other error message including "Server not responding. Please try again later". If your device shows one of these messages, try upgrading the firmware or performing a hard reset.
- If your device asks for a code to be entered do not use this service. No refund for mistakes.
- T-Mobile devices not supported. No refund for mistakes.
- Source does not accept verification after 7 days.
Steps if your IMEI is not unlocked after being marked success:
- Send an email to email@example.com with the IMEI WRITTEN/TYPED and the error message you are receiving.
- Our support team will send your imei for verification.
- If the error continues after verification, we will provide you with a serial number and video instructions to ensure the video was made post-verification.
Please verify the carrier prior to purchasing your unlock. Refunds are not available for the incorrect carrier.